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Welcome to our Board Member Education and Resources Center

No matter if you’re on the board of a condominium or a homeowner association; and whether your association comprises just a handful of homes or thousands of homes in a large-scale community—Whether you manage your association through our eManageSuite platform, Partner Plus management program,or any of our other management programs, your partnership with Community Association Management can do more to ensure your success than just about anything else you can do.

Being a Board Member is a lot of responsibility, and we’re here to support you. Our mission is to help you not only succeed, but to achieve success with a minimum amount of anxiety and angst. Hopefully, we can even help you enjoy the experience. That’s why we’re providing you this free overview of what you need to know. It’s just the beginning; and we trust it will lead you to the information, tools, and resources you need to be a successful and respected leader.

Be sure to take advantage of all that Community Association Management has to offer. We know we have a lot of information to provide you, so we’ve tried to put together this online wiki to assist you.

This online portal is just one of the resources that can help you be a successful and respected leader of your association. If you can’t find what you need in this guide, call us toll-free at (888) 565-1226 (M–F, 8–6:00 ET) and we’ll be happy to help you.


To get started, click on any of the links below, or type a word or term into the search box to find what you are looking for.

Resources, Training and Education





Board Member Resource Guide - Handbook containing helpful information to assist you in your role as a board member while working with Community Association Management.

Frequently Asked Questions for Board Members - Here you can find some of the most frequently asked questions from Board Members along with best practices and helpful tips.

Frequently Asked Questions by Homeowners and Residents

Glossary of Industry Terminology

Training and Education

New Board Member Training Course - Course 101 - The purpose of this course to help you become leaders in the business of operating your community. Clarify Laws and Governing Documents, Define Roles of the Team, Physical Plant Management

More Training Courses Coming Soon!

eManage Documentation

eManageSuite Instruction Guide - eManageSuite Instruction Guide for Board Members

eManageWeb Instruction Guide - Newly released eManageWeb Instructional Guide for Board Members and website administrators

Online Approval of Architectural Requests - How to review and approve ARC requests through the Association's Website







Most Recent Articles from our Website

Community Association Management
Don’t Let the Bed Bugs Bite!
Britney Millisor Bed bugs have become a growing area of concern for planned communities across the country. Although no community is immune, bed bugs are most commonly found in single-family homes, condominiums, and hotels/motels. Because of their ability to travel from location to location, bed bugs can easily spread and infest multiple areas. This makes condominiums, townhomes, and single-family residences Continue Reading
Rules of the Road for HOAs
Ed. note: this article was written by my associate Ben Karb We frequently are asked by our HOA (homeowners’ association) clients to review their rules and regulations. Boards are often granted the authority to adopt rules by the HOA’s governing docum`ents, and even if not, North Carolina statutes authorize boards to enact rules and regulations. Within HOAs there exists a Continue Reading
NC Community Association Legislative Update – May 10, 2019
Yesterday, May 9, 2019 was the “crossover deadline” in the North Carolina General Assembly. In short, that means that bills not related to taxes or spending must have passed one chamber to be eligible for consideration during the two-year legislative session. CAVEAT: In terms of legislation, “dead” doesn’t always mean “completely dead.” A News & Observer story once noted that Continue Reading
NC Community Association Legislative Update – April 23, 2019
It must be spring in North Carolina—both flowers and legislative proposals that would impact HOAs and condos are springing up! For those of you who attended the NC-CAI Community Association Legal Workshop in Wilmington this past week, you heard my law partner Steve Black comment on several pending community-association bills. When I spoke at the NC-CAI Community Association Law Evening Continue Reading
Curto v. A Country Place Condominium Association, Inc.
Sometimes, community associations tries to accommodate religious preferences and ends up discriminating on another basis. That is what happened in Curto v A Country Place Condominium Association, Inc., according to the U.S. Court of Appeals for the Third Circuit in a New Jersey condominium case handed down yesterday. In this case, the condominium had a large Orthodox Jewish population whose Continue Reading
Assigning Service Contracts in North Carolina
Most people assume that when they hire someone to perform a service for them, that person will deliver the service. This is not always true. In many circumstances, one party can assign its service obligations to another party. By statute, North Carolina allows one party to delegate- or assign- its obligations to perform some service under a contract to another Continue Reading
Common Misconceptions for HOA or Condo Board Members
Do you serve on the Board of Directors of a Community Association?  If so, here are some common misconceptions that can cause problems for many boards— Meeting Minutes. Does your board keep minutes of its meetings?  If not, then your board should.  Second, your board meeting minutes should be a record of what was done at the meeting, not what Continue Reading

This material is protected by the copyright laws of the United States. Any reproduction of this material without the expressed written consent of Community Association Management is prohibited. Permission to use this material Is granted only to officers and directors for associations managed by Community Association Management and only for so long as (1) the association is managed by Community Association Management and (2) for the period of their service as an association representative.