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Welcome to our Board Member Education and Resources Center

No matter if you’re on the board of a condominium or a homeowner association; and whether your association comprises just a handful of homes or thousands of homes in a large-scale community—Whether you manage your association through our eManageSuite platform, Partner Plus management program,or any of our other management programs, your partnership with Community Association Management can do more to ensure your success than just about anything else you can do.

Being a Board Member is a lot of responsibility, and we’re here to support you. Our mission is to help you not only succeed, but to achieve success with a minimum amount of anxiety and angst. Hopefully, we can even help you enjoy the experience. That’s why we’re providing you this free overview of what you need to know. It’s just the beginning; and we trust it will lead you to the information, tools, and resources you need to be a successful and respected leader.

Be sure to take advantage of all that Community Association Management has to offer. We know we have a lot of information to provide you, so we’ve tried to put together this online wiki to assist you.

This online portal is just one of the resources that can help you be a successful and respected leader of your association. If you can’t find what you need in this guide, call us toll-free at (888) 565-1226 (M–F, 8–6:00 ET) and we’ll be happy to help you.


To get started, click on any of the links below, or type a word or term into the search box to find what you are looking for.

Resources, Training and Education





Board Member Resource Guide - Handbook containing helpful information to assist you in your role as a board member while working with Community Association Management.

Frequently Asked Questions for Board Members - Here you can find some of the most frequently asked questions from Board Members along with best practices and helpful tips.

Frequently Asked Questions by Homeowners and Residents

Glossary of Industry Terminology

Training and Education

New Board Member Training Course - Course 101 - The purpose of this course to help you become leaders in the business of operating your community. Clarify Laws and Governing Documents, Define Roles of the Team, Physical Plant Management

More Training Courses Coming Soon!

eManage Documentation

eManageSuite Instruction Guide - eManageSuite Instruction Guide for Board Members

eManageWeb Instruction Guide - Newly released eManageWeb Instructional Guide for Board Members and website administrators

Online Approval of Architectural Requests - How to review and approve ARC requests through the Association's Website







Most Recent Articles from our Website

Community Association Management
Community Association Law Day 2019 – Charlotte, NC
Law Day is one of the NC Community Associations Institute’s most popular programs. Attendees include HOA/condo board members, community leaders, and community managers. Speakers include many of the best community association professionals in the state. Black, Slaughter & Black attorneys will be presenting on the following topics at the 2019 Community Association Law Day on Friday, March 22: Who’s Going Continue Reading
Does Your Board Meeting Need a Parliamentarian?
In large association membership meetings or conventions, it is common to find someone serving as parliamentarian (whether a member or outside credentialed professional). A question I’m often asked, though, is “Does our board meeting need a parliamentarians”? (For purposes of full disclosure, I’m an attorney, Certified Professional Parliamentarian, Professional Registered Parliamentarian, past President of the American College of Parliamentary Lawyers, Continue Reading
What an HOA “Transfer Fee” Is—And What It Is Not
The term “transfer fee” is used in North Carolina incorrectly all the time. Misuse is common even among professionals. Recently I’ve heard both real estate brokers and real estate attorneys refer to items as “transfer fees” that were not. Since there is a statute that regulates and can even prohibit improper transfer fees, it’s important to use the correct term. Continue Reading
Planning for the Future of Your Community Through Reserve Funding
Adam Marshall As properties within homeowners and condominium associations age, inevitably maintenance expenses will begin to pile up. Roofs will need to be replaced, deteriorating roads will need to be repaired, and siding may need to be replaced. These are examples of major expenses that do not occur every day, but can often otherwise be anticipated. Planning ahead for these Continue Reading
Details on the 2019 National Community Association Law Seminar!
As past President of the College of Community Association Lawyers (CCAL), I try to provide details each year on the national Community Association Law Seminar. Without question, the Law Seminar is the premiere HOA and condo legal program held each year. This year’s Law Seminar is the 40th annual and will be held January 23-26, 2019, at the Roosevelt Hotel Continue Reading
Major changes coming to SC HOA laws in January!
This column was written by my law partner Cynthia Jones, who is licensed to practice in both North and South Carolina. There have been multiple attempts by the South Carolina Legislature over the years to enact laws concerning planned communities and homeowners’ associations (“HOAs”). Unlike North Carolina, until recently South Carolina had no laws for planned communities other than one Continue Reading
Short-Term Rentals: New Municipal Regulations & HOAs/Condos
The convenience and cost of Airbnb, VRBO, Homeaway and other platforms have made short-term rentals (sometimes called “STRs” or “STVRs” for “short-term vacation rentals”) a booming business. Airbnb said earlier this year that it has over 640,000 hosts and 4 million listings! That said, short-term rentals can bring concerns. For one, too many rentals may change the nature of a Continue Reading

This material is protected by the copyright laws of the United States. Any reproduction of this material without the expressed written consent of Community Association Management is prohibited. Permission to use this material Is granted only to officers and directors for associations managed by Community Association Management and only for so long as (1) the association is managed by Community Association Management and (2) for the period of their service as an association representative.